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DESKTOP JIRA CLIENT SOFTWARE
DESKTOP JIRA CLIENT TRIAL

The tool can also be integrated with third-party apps like Jira, GSuite, Zapier, Dropbox, AWS, and more, to allow easier service management. Its help desk and service management are specially designed for IT operations.

DESKTOP JIRA CLIENT SOFTWARE

FreshServiceįreshService is a cloud-based ITSM software for the service desk.

DESKTOP JIRA CLIENT TRIAL

Pricing: ManageEngine ServiceDesk Plus comes in three editions:įor information on price and license, get a quote.ĭownload: Sign up to get a free trial of ServiceDesk Plus in the cloud or on-premises. The tool can be deployed on-premises or in the cloud. The service does not only help you resolve tickets, but you can also manage IT projects, manage change and configuration, manage assets, and more. The tool automatically creates the tickets and assigns them to a technician (or group) based on expertise. These actions allow you to record the root cause and improve response times for later incidents.Įnd-users can submit tickets from multiple channels, like email, phone, self-serving portal. With ManageEngine ServiceDesk Plus, you can to categorize, analyze, and close problems. You can manage and track all the problems throughout the entire lifecycle. The software provides central control and visibility of all the IT issues and tickets. ManageEngine ServiceDesk Plus is an IT help desk software that helps deliver excellent customer service. To get more information on prices, get a quote.ĭownload: Get a fully functional 30-day free trial of SolarWinds Service Desk.ĭownload Free! 2. SolarWinds Service Desk comes in three different editions:

Integration with over +200 applications.

It also comes with a complete knowledge-base, with a consolidated database of articles and solutions. The software follows ITIL best practices so that you can resolve IT incidents faster. The service requests can come from multiple channels, which include email, phone calls, and even a self-service portal. The Service Desk solution provides a way to manage, submit, and prioritize all tickets and requests from the single service portal. It allows you to manage your IT assets, employee services, incidents, problems, and more. SolarWinds Service Desk is one of the most comprehensive web-based ITSM and service desk solutions. The following list contains our favorite tools and software that can be Great Alternatives to Jira: 1. Jira is an great help desk product, but if you are looking for something that provides similar capabilities at a lower price or something easier to implement, keep reading. For example, the out-of-the-box fields and rules can be complicated to edit or remove. To configure and manage the platform requires some training.

General complexity – The administration and configuration of the entire solution can also get complex, especially for large environments.

Difficult to set up – The administration and configuration of the entire solution can also get complex, especially for large environments.

There is a lack of an intuitive and easy to use dashboard. The portal can be too sophisticated – It also comes with many features at once (some features are even useless), which can be overwhelming.

Complex navigation and too many features – Another pattern seen from many Jira Service Desk users is that the learning for the portal and navigation can be complicated.

The notifications cannot be modified per user or sent by batch.

Their email notification system can get cluttered. Rigid email notification system – According to many users, Jira’s email notification system cannot be fully customized.Their tickets can be linked to other tickets, and even associated with large projects. Users can submit tickets easily from many different channels. The service request system is easy to use for those daily tasks. Jira is an good product, and probably one of the more well-known at what it does when it comes to tracking requests and tickets. There is also a mobile application for Apple iOS and Android. The software is supported by Windows, Linux, or macOS operating systems. It can be deployed on-premises or as a cloud-based SaaS. Jira also offers a premium consulting service integration to the Service Desk. Freemium Version – $0 forever for up to 3 agents.Premium – $40/agent/month for up to 5000 agents licenses.Standard – $20/agent/month for up to 5000 agents.Jira offers very flexible and simple pricing including free trials for their different plans: The service helps these teams receive, manage, track, and resolve requests easier, from a central desk. It is designed for teams that receive requests coming from other departments or customers. Jira Service Desk by Atlassian is a help desk request tracker and ticketing system.